Welcome to the Refund Policy page of SenseiExams.com. We appreciate your purchase of our study materials and are committed to providing the best customer service possible. We understand that sometimes things change and you may need to request a refund. We want to make the process as smooth and easy as possible for you, so please read through our policy to understand how we handle these situations.
Refunds
We understand that sometimes circumstances may arise that require you to request a refund or exchange for our training products. To make this process as simple as possible, we have outlined the following procedure:
To claim a refund or exchange, please provide us with the following information:
- A scanned copy of your enrollment slip in the certification exam to confirm when you registered for the exam.
- A scanned copy of your result/score report in PDF format.
For refunds, we require all required information to be submitted within 2 days after taking the exam. Please contact us now to begin the process.
Refunds will be processed within 7 days of receipt of all required information.
If you prefer to exchange your purchase for another training product, we are pleased to offer you one free exam material as compensation, including the updating of your original purchase.
At SenseiExams, our goal is to provide our customers with the best training materials and support. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
Conclusion
In conclusion, at SenseiExams we strive to provide our customers with the best study materials and customer service possible. However, we understand that there may be instances where a customer may need to request a refund. We have a clear and fair refund policy in place to ensure that all of our customers are satisfied with their purchases. If you have any questions or concerns, please reach out to our customer service team for assistance. We value your feedback and are here to help. Thank you for choosing SenseiExams for your IT certification study needs.
Need help?
Contact us at support@senseiexams.com for questions related to refunds and returns.